ASP Retreat I

Dear Bob,

What a wonderful, rewarding, productive time. Thank you so much for all you did (and continue to do) to help bring the Dawson Center to its greater potential. In retrospect, I think every minute of the session was critically important to the process. Thank you (and Bill) for your magnificent leadership. And by the way, it was a really fun time. Looking forward to further progress.

Warmest regards,
Pete Dawson
August 6, 2006

Since the New Patient Experience Practicum, I'm amazed at the difference in people's attitudes when I really listen to them. Treatment acceptance has risen dramatically. Although it takes a little more time at the outset, the extra time is worth the lower levels of stress when presenting treatment that I already know the patient wants. I actually look forward to going to work now! I have never in my dental career had anyone say, "I don't care how much this costs, I WANT THIS and I'll find the money for it." I had two patients say that to me in one week after implementing your process. What an amazing result, thank you!

This workshop empowered and inspired me and my team like none we’ve taken in over 25 years! The EI skills we learned will allow us to grow our sense of community and serve our patients in a truly transformational way. We’ll be back again – you just can’t get enough EI!

I want to personally thank you for all the work you have put into making the ASP process a success for our 13 doctor group. We could not have gone through this without your guidance, hands-on care and enthusiasm. My only regret is that I will not be with you as frequently as during this past year. My hope is to get with you at other courses and activities you offer to continue to grow both my leadership and our friendship. I look forward to our future experiences together.

Dr.Robert Frazer facilitated a day and a half program on "The Art and Science of Designing Your Future: From Vision to Reality" for the Greater Chesapeake Study Club, which is a Seattle Study Club. The program was truly excellent and well received by all of the participants. Dr. Frazer provided a wonderful opportunity for introspection and assisted the participants in developing personal vision and mission statements for all aspects of their lives. He guided the group in developing meaningful goals, objectives, and integrated action plans. He is a deep thinker and was able to fully engage our members throughout the process. He is very energetic, an excellent presenter, and a great motivator. The feedback has been outstanding and the program was rated as one of our very best. W. Michael Kenney, DDS, MS Director, Greater Chesapeake Study Club A Seattle Study Club

Bob, I can't thank you enough for inviting me to be a part of the National Study Club. Is there anything better than a group of highly accomplished dentists sharing their best ideas and experiences, forming close friendships and bringing solutions to optimize our lives and our practices? Yes! It's being guided by one who is widely regarded as one of the great leaders of modern dentistry. Thank you for being that leader! I owe so much of my success to you and the NSC.

“Bob Frazer has been a friend, mentor and teacher to me and many throughout dentistry and corporate America for the past 30 years I've known him. He is an accomplished speaker, an articulate communicator, an intensely detailed Strategic Planning leader, and a compassionate and affective personal and professional coach. His insights are unique, his application of principles of learning are critically important, and most important of all, he helps people reach their life's goals by helping them clearly establish their personal and professional vision of their most preferred future, and then guides them towards that end. He has impacted my business tremendously and I've watched as he has added directly to the bottom line of his clients with increased revenues, lower costs, higher profitability and greater peace and fulfillment. There are few in the workplace I could recommend as strongly as Bob Frazer and his team at R.L. Frazer and Associates.”

Thank you so much for the fabulous Applied Strategic Planning sessions for the International College of Dentists. I have attached the final report with the Integrated Action Plans (IAP's) that were approved by the Board of Regents last fall in San Francisco. We have updated the IAP's for our Executive review held in January; I could send you those if you wish. Please let me know too if you would also like a scanned electronic copy of the report.

It is an exciting thing to see the wheels moving forward...with a firm direction no less.

Thank  you for all the work you have done to assist us in seeing the path to becoming a better organization. It is very much appreciated.