Participants will quickly benefit from research on 2,800 star performers carried out by Harvard and Rutgers that shows that 75% of high achievers' success stems from Emotional Intelligence (E.I.) while only 25% can be attributed to technical competency. Every major dental purchase is first and foremost an emotional decision: Therefore, E.I. is central to our success.

Emotional Intelligence and how to apply the science behind these extraordinary findings will be revealed. Participants will assess their own E.Q., emotional quotient, and learn how to elevate critical E.I. competencies to enhance leadership and influence.

This lively presentation will explore not only the importance of E.I., but its application to all the important roles of dentists and key team members - from staff selection, team training and development, especially case acceptance, to marketing, leadership and even enhanced profitability.

Dr. Bob Frazer is the foremost dental authority on the powerful subject of E.I. and author of a 20-month series on Emotional Intelligence in Dental Economics.

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Subtitled, Markedly Increasing Case Acceptance, this presentation explains what Dr. Frazer has learned from his 30 plus years in practice and as a coach to dentists and their teams: Many of us are uncomfortable routinely recommending our most complete care and discussing fees or money with patients and staff. The secrets described in this seminar will teach you how to quote fees comfortably in a timely manner. The result is a patient who decides to have you perform your best recommended treatment regardless of third party constraints.

Great benefit to the entire dental team, this presentation provides opportunities for interactive dialogue and concrete action steps and will be formatted to best fit audience size and sophistication level.

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Subtitled "If Your Practice Was An Amusement Park, Why Would I Want to Buy a Ticket?", Dr. Bob Frazer's high energy, content rich, and entertaining presentation will help you discover what he calls "the unparalleled opportunity to prosper in today's dentistry" for those practices that adopt the disciplines of some of the world's most transformational service-oriented companies and exceptional dental practices. Dr. Frazer believes that "good enough" is no longer good enough!

This program will begin with an insightful 28-item assessment of the seven critical parameters in participants' practices. Dr. Frazer will then provide a set of "how to's" to elevate those parameters to a "Wow!" level for your patients that will create a truly transformational - rather than transactional - practice that is joyful. This presentation will bring out the best in you and your staff.

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In this course, subtitled Applied Strategic Planning for Doctors, Leaders, Spouses, and Career Team Members, we'll take the wealth of information used by professional business strategists working with the most excellent and profitable companies in the world and adapt it to your dental practice. Dr. Bob Frazer is recognized as the foremost authority in strategic planning and management in dentistry today. He has led Applied Strategic Planning for many - academies, associations, dental schools, manufactures, and numerous private practices across North America - helping them to become strategic thinkers achieving higher levels of success, significance, fulfillment and profitability. Furthermore, he credits strategic management as one of the keys to his highly successful practice in Austin, Texas.

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As today's world continues to accelerate we move more and more from human beings to human doings. Those of us in leadership roles find it increasingly more difficult to maintain life balance. This content rich, entertaining presentation will help participants explore three cornerstones of our life and life's work. You will clarify what matters most in each of these dimensions of your life - both as a whole person and as a committed professional. A central theme will be the values-based, principle-centered life. You will learn the six styles of leadership and the five practices of exceptional leaders.

And, you will be challenged to create a strategic vision of the best you and your organization can become. Dr. Bob Frazer will have you laughing and perhaps even shedding a tear as he shares some of his life's trials and triumphs toward a life well lived.

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The hillbilly family feud between the Hatfields and the McCoys was one of the worst small conflicts in American history. Every day throughout dental practices in this land an equally dysfunctional "family feud" takes place. Unlike the historic feud, workplace struggles are often a veiled conflict between family of origin dysfunction that each of us brings unconsciously into the office. The seeds of this dysfunction were sown in our childhood when we were most impressionable, largely by our primary caregivers, our parents. Most parents did the best they knew how. They "taught" us what they had experienced in their family growing up. So at work we come together with our individual dysfunction, pooling all for what can unfortunately be the Hatfields vs. the McCoys at work!

This talk's title sets the tone for an informative look at how to heal family systems and dysfunction influencing us and our team members and more importantly how to adopt positive conflict resolution in our workplaces. This at times humorous, yet poignant program will help you discover, understand and begin to heal those dysfunctional behaviors for a much more joyful, productive and healthy workplace. Dr. Bob Frazer's first-hand stories of the early years of practice provide powerful insights into individual and organizational dysfunction you may be experiencing.